FAQ
What are acoustic panels and how do they work?
Acoustic panels are specially designed materials that absorb sound waves to reduce echo, reverberation, and background noise in a room. They improve speech clarity and overall sound quality without completely blocking sound (soundproofing). Our panels use a dense mineral wool cores wrapped in premium fabrics, achieving excellent NRC (Noise Reduction Coefficient) ratings up to 0.95.
What’s the difference between sound absorption and soundproofing?
Sound absorption reduces echo and improves acoustics inside a room (what our panels do). Soundproofing blocks sound from traveling between rooms and usually requires decoupling walls, adding mass, and sealing gaps.
How do I know which acoustic products I need?
It depends on your room size, current noise issues, and intended use (home studio, office, restaurant, etc.). As a general rule:
• Small rooms or home offices: Wall panels + bass traps
• Larger open spaces: Ceiling baffles + diffusers
• Recording studios: Full treatment package
We recommend starting with our free acoustic consultation.
Do acoustic panels really work?
Yes. Properly placed panels can reduce reverberation time by 50-80% in most rooms. Many customers report clearer conversations, less listening fatigue, and better recording quality within days of installation.
Are your products fire-rated and safe?
All our acoustic panels meet or exceed Class A fire ratings (ASTM E84). They are safe for commercial and residential use, including schools, offices, and restaurants. We also offer eco-friendly, low-VOC options.
How many panels do I need for my space?
Coverage depends on room volume and desired results. A common starting point is 20-30% wall/ceiling coverage for noticeable improvement. Use our room calculator tool (coming soon) or send us your room dimensions during a consultation for a personalized recommendation.
Can I install acoustic panels myself?
Yes! Most of our panels are lightweight and easy to install with included hardware. For larger or commercial projects, we can recommend professional installers.
What colours and fabrics are available?
We offer a wide range of premium fabrics- from neutral whites, grays, and beiges to bold accent colors. If you have a specific fabric in mind that you'd like us to use, we'd be happy to take a look!
How do I clean and maintain acoustic panels?
Most fabric-wrapped panels can be gently vacuumed with a soft brush attachment. For stains, use a mild detergent with minimal water. Avoid soaking the panels. Our fabrics are treated for durability and easy care.
Do you offer custom sizes and shapes?
Absolutely. We manufacture custom panels, baffles, clouds, and bass traps in almost any size or shape. Just tell us your requirements and we’ll provide a quote within 1-2 business days.
What is your warranty and return policy?
All products come with a minimum 5-year manufacturer’s warranty against defects. We offer a 30-day satisfaction guarantee, if you’re not happy with the acoustic improvement, you can return unused panels for a refund (customer pays return shipping).
How long does shipping take?
Standard orders ship within 3-7 business days. Custom orders take 2-3 weeks for production + shipping. We ship nationwide with tracking and offer more tayilored delivery services for large commercial projects.
Can acoustic treatment make my space too “dead”?
Not when done correctly. We balance absorption with diffusion so your room sounds clear and natural, not muffled. Our consultation service helps you avoid over-treatment.
Do you work with designers and architects?
Yes! We support designers and architects with detailed specifications and technical guidance, and we're always keen to collaborate across departments to help project succeed.
I’m not sure where to start, can you help?
Absolutely. Reach out through our contact form and book a consultation. We’ll analyse your space (via photos, dimensions, or video call) and create a tailored solution that fits your budget and goals.